Our Policies

NO SHOWS / CANCELLATIONS

If you have to cancel an appointment and give less than 48 hours notice OR fail to turn up, please be aware you will be charged 50% of the cost of your appointment. Until this balance is settled, you will not be able to book another appointment.

BOOKING FEE

A £30 booking fee is required to secure all specialised colour appointments and a £10 booking free for all cutting and styling services. This will be deducted from your total charge of service at the end of your appointment. This is non refundable if you do not attend your appointment within my cancellation policy which is 48 hours notice.

 

All booking fees will need to be paid via bacs to my new business account to secure your appointment.

WEDDINGS

To secure your date a 20% non-refundable deposit is required which will be taken off your total balance. This will need to be provided at the time of the booking. A minimum of 3 adults are required for each booking. I cover a 3 mile radius of Barnstaple, anything outside of this will be charge at 50p per mile.

LATENESS

I know you all have busy lives and sometimes circumstance beyond your control mean you are unable to get to your appointment on time. Arrival more than a few minutes late for your appointment means I cannot spend the time I need, to give you the proper service you deserve. I have little flexibility with appointments as I often have a full day. I have a duty to clients and their appointments before and after yours. 

PATCH TESTS

Skin test must be carried out 48 hours prior to your colour appointment and no earlier than 7 days prior to your appointment, making this appointment is your responsibility. NO SKIN TEST NO COLOUR.

GIFT VOUCHER

Gift cards are non-refundable. They cannot be exchanged for cash. 

LOYALTY SCHEME

5 stars collected to receive £10 off there next visit. Cards must be present at time of transaction to gain a sticker or to use the discount. Sticker are non-transferable in case of lost card.